Make products closer to customers' imagination
If you go to the mall to buy clothes, you must hope that the clothes you wear will highlight your beauty to the greatest extent, right?
When a beauty live chat software saleswoman guides you constantly, let you realize that you look as beautiful as you think in this dress, and even higher than your expectations and customer value, you will definitely pay decisively.
Therefore, no matter what you sell, let the customer understand the product's efficacy, principle, and effect after using it. Most importantly, they all met her expectations.The whole process should not be touted to the facts. Be realistic, simply and clearly pass the information to the other party. I believe in one point: your confident attitude is more important than words.
Of course, you have to be a professional consultant-type sales. On the premise of being familiar with the product knowledge, you should grasp a few more points when introducing.
Learn to give customers hints. "Rest assured, I believe you will be very satisfied with the results after using it for a while. I have been using it myself, and the effect is really good."
When the customer's requirements cannot be met, maintain the customer's desire to buy
No product can 100% meet the needs of all customers.
During the sales process, some customers will compare your product with others' products, or you and you bargain.
Let us not be discouraged. Learn to guide customers through the principle of contrast.
My principle is to refuse bargaining and discounts. But let customers get more in other ways. Other small gifts, emotional value, or other added value.
Do a good job of suggestion and guidance
In the process of website chatting with potential customers, as far as possible, guide the situation as much as possible.
When answering a question, you may wish to add some suggestive words to make the other party feel that their purchase behavior is very correct, and even if you do not place an order immediately, it is a loss. Suggestive guiding words include: free shipping, buy gifts, guarantees, etc.
How to interact with customers everyday?
Everyone likes to deal with people who can talk, so it is important to have a good live chat and interaction with WeChat friends.
Humor and ridicule are the magic weapon for getting closer. Be sure to avoid blunt conversations. To be a merchant, you must work hard and make good use of the Internet language.
Skills come from continuous practice, but also to accumulate materials, while accumulating ways and skills in dialogue. A good way to live chat makes your marketing efforts easier.
Answer users' problems in time.
Actively face and solve customers' problems in a timely manner and shape their professional image.
If you can provide customers with professional advice, let the other party clearly understand more information, and let the customer believe that her final choice is derived from her own wisdom, and your product just meets her needs. Then, when the customer finally decides to buy your product, it will be more determined, and your subsequent communication will be smoother.
Red envelope marketing and greeting
The simplest way to start a live chat with someone who hasn't been in contact for a long time is to send a small red envelope. The amount of red envelopes is not limited, but this form is believed by everyone.
But be sure to visit her circle of friends first. Don't foolishly send red envelopes to useless people, such as other merchants or men.It is about better conversion rate.
Successful micro-quotients are good at summarizing.
Learn to keep track of what you communicate with your customers. Excerpt some of the points that are better expressed, and discard some that are not effective. Constantly optimize, and slowly increase the probability of friends in the circle of friends turning into customers.
Now I will introduce the five sales techniques summarized by me to everyone. After learning carefully, I will have a new experience.
- Accept criticism from others.
- Diligent running (for live chat business practitioners, it should be hard-working, active and hard-working).
- Start the conversation with praise.
- Sell in a fun way.
- Pay attention to speaking skills.