Do you like most companies, consider online live chat primarily as a customer service tool? From a support perspective, live chat can be said to be very useful.
Today, more and more companies are turning to non-traditional chat methods, and they are looking for a creative way to meet the needs of their customers, while also increasing sales and customer loyalty.
Here are a few ways you can't imagine using them to target your business:
Be kind to customers
"Customer Advice" plays an important role in the growth of an enterprise.
It can help enterprises meet their own needs and exceed their expectations.
Use live chat to proactively collect suggestions, requests, or feedback about your website, product, or service. For example, once a customer has completed an online checkout, you can set up a chat to pop up a simple invitation such as "Please tell us how we are doing"! Or "Take your online shopping experience."
By showing that you value their opinions, this not only provides insight into customer value, it also increases customer loyalty to the brand.
Let your live chat tools grow up from error
The chat function can also be used as an error reporting tool.
This can be helpful in certain situations. For example, when launching a new application, errors often occur when updating software or launching new tools. At this time, the instant chat system will pop up an error report to help you better improve your application. Chat tools can also automatically collect customer information, such as domain name, operating system, or browser type. This helps the technical support team gather the technical data needed to find and resolve an error faster.
Once the problem is solved, follow up the customer step by step until you are satisfied with the customer to get extra points for customer service.
Striking promotions to double customer loyalty
Use live chat to provide promotions that turn website visitors from home browsers to buyers. This is a strategy that has proven to be effective in increasing company revenue.
Live chat is an important promotional channel for building customer loyalty to the brand. After we communicate with customers through live chat tools and offer customers discounts or special promotions, this method has proven to be an effective conversion sale.
Collect business downturn clues-quickly increase customer growth
If you want to gather clues to the decline of your business without messing with your landing page, online chat is just a discrete but effective option. Peter is using live chat to collect descending clues, and his chat feature is in "offline" mode. In turn, his customers use the "message" feature.
This call for action works well and consistently provides new clues to the converted follow-up.
For customers, in addition to collecting leads, using live chat can also provide a better experience. Instead of being closed in the form of interstitial ads and lead because they navigate your site, it encourages customers to actively contact instead of some ads.
The power of brand stories-the most perfect word-of-mouth marketing for goods
Use live chat to tell customers stories about your brand in an unconventional but fun way.
For example, consulting companies focus on connecting families and children, and use online chat to help customers interact with company avatars. "Educators use it to enhance the effectiveness of lessons in the classroom environment." For example, an educator might reach out to us and to create a storyline, characters must make choices. As the story unfolds, students make choices in real time and help characters. "
Custom Live Chat, whether it's a fictional character, a persona, or a company representative, he's a way to help your customers learn more about your company and brand.