How do we maintain a pleasant environment with each other when chatting with new customers?
In addition to the content output, we also need to pay attention to our language skills.
When we meet a new customer, we will definitely greet you first, as well as the warm-up behavior of exchanging business cards, etc. At this time, you can take this opportunity to get to know this customer first.
For example, look at the name on the business card, or listen to the other person ’s self-introduction. If you find that the other person ’s name is someone who is familiar in a certain place, you can ask if he is a person somewhere. If not, ask him if he is Where, when he answers, congratulations, you have a chance to get closer.
Knowing the name of the other person's place, adding some words of the other person's hometown or the local customs of the other person during the chat, which will make him feel especially kind.
Learning a dialect in your own area is definitely a tool that can add points. People who work in Guangzhou can sometimes speak Cantonese and not Cantonese.
Although I said in the previous article that the most important thing is to rely on your ability to attract people instead of relying on these things, but I have not completely denied the friendship. I really hope that we are in the process of communicating with customers. Don't turn upside down.
In the case that you have the same ability as others, you can definitely speak a dialect better than those who can't speak dialect. After all, anyone is willing to find a person with higher ability, and the person who speaks a local dialect is still It's more or less welcoming.
In addition to dialects, you must pay attention to the excitement of the other party in the communication process. This is an important language skill.
Most people like the feeling of being admired. The client is also a normal person, and more or less likes to be praised. In the process of chatting with him, the other party will expose some key information to you, such as his recent and Which business is docked and the like, at this time you can properly hold him, saying "such a big customer!" And other praise, a little satisfaction of the other's vanity.
Of course, one thing you must pay attention to is not to use too much force. The other person wants identification rather than flattery. Turn yourself into an excellent audience instead of a dog leg that can be discarded. This is a must-pay. Language skills.
When you become a great listener in his mind, they will take the initiative to tell you more things, and you can discover more key information from it, and help you to draw him to your loyal users. great.
Of course, I still have to repeat the sentence of the previous articles: these language skills are only language skills in the end, what the customer really needs is your strength, and your ability is enough for him to pay attention, then those skills can help you be more efficient Engage him, but if you are not strong enough, your language skills are not helpful, even if you turn your head and leave behind.